Returns: accepted within 14 days after purchase for store credit only
Exchanges: only within 14 days after your delivery day.
Refund: sorry, no refunds, please review your order carefully prior to checkout.
- Products received after 14 days will not qualify for a full credit exchange.
- Not what you wanted or just didn't fit? No problem lets exchange for another size or item (subject to availability). You can email us at firstname.lastname@example.org-- we will work with you so you can enjoy our products!
- Customers are responsible for any return shipping charges. A return shipping label is not provided.
- We'll pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item).
- Shipping costs will not be refunded unless a mistake has been made by us.
- If you need to exchange an item, please contact us with your order details, and about the product you would like to exchange. We will respond with instructions for how to return items.
- In the case of an exchange, we will cover the cost of shipping the replacement item to you.
- You are responsible for the returned product until it is delivered to us.
- Returns only accepted if they are returned in the same condition as received, unworn (without signs of wear or damage). We ask that you please try on huaraches on a carpeted surface before use, to ensure that the item is not damaged and therefore still eligible for return.
- If huaraches are returned in worn or damaged condition an exchange for store credit will NOT be issued and the huaraches will NOT be returned to you.
- Please communicate via email with any questions or doubts you may have about the received order. We want you to be satisfied with the product and will be happy to work with you if it’s not the case. Rest assured our customer satisfaction is our priority
- WE DON’T CANCEL ORDERS. PLEASE REVIEW YOUR ITEMS BEFORE CHECKING OUT.
- CHANGE STATUS POLICY
- We have been getting a lot of emails in regards to changing your order right after placed. And how to go about orders that have been put into the system and wanted to change them.
- When submitting your orders, it goes directly into our seller page as a faster system to getting all products done. With having that having that system, it does allow us to swap or cancel any products.
We please ask you to triple check your cart before hitting submit. If you have any questions or concerns please do reach out to us via email, it will save you time and money as we don’t provide any return labels for exchanges at this time.