We are still shipping. Due to COVID-19 there might be delays on shipping due to customs taking longer to process packages coming out of the country, as you all know everything is made in Mexico. We are trying our best to ship items in a timely manner as usual. We taking precautions when packaging and shipping your items to protect our customers. Thank you for your patience and understanding. STAY SAFE!
How much does shipping cost?
We charge $7.99 flat rate for all domestic orders. Sorry, but we do not ship internationally at this time.
When will my order be shipped and how long will it take to arrive?
If you ordered a regular (in-stock) item, it would ship within 1-3 business days (excluding U.S. holidays). Please allow an additional 3-5 business days for your package to be delivered. You will receive an email with your shipment confirmation once we create a label for your order.
When will I receive my pre-order item?
The standard production time for these handmade huaraches is anywhere from 2-5 weeks (not including Mexican federal and artisan’s local holidays). We know you are anxious to receive your new Mexican goodies, but please keep in mind that these items are handmade and imported; for that reason, there could be delays in production and at customs. Please allow an extra 1-3 business day for us to ship your order and an additional 3-5 for your package to be delivered.
I order a pre-order item and a regular item, will I receive both in the same shipment?
Yes, you will get your full order in one single shipment. If you want your in-stock items to arrive before your pre-order item, we suggest you make two separate purchases.
Can I have my item delivered to a P.O. box?
Unfortunately, we cannot deliver to P.O. boxes at this time. Please note that even though at check-out you are allowed to enter a P.O. Box, we will not be able to ship your order, we need an actual street mailing address. By entering a P.O. Box at check-out will only delay your order.
What shipping company do you use to deliver packages?
Packages are mailed out using USPS standard mail services unless otherwise noted.
Do you offer shipping insurance for my package?
Since there is a lot of porch piracy, we decided to team up with Route Insurance. Route offers you the possibility of protecting your package in the case it gets lost, stolen or damaged. Here is how it works: when you go to your cart, you have the opportunity to opt-in or opt-out of Route. If you were to opt-in, then the cost is $.98 for any order below $100.00. For orders above $100.00, there is a 1% charge of the cart value. Once you place your order, you will receive an email directly from Route with instructions on how to make a claim with them directly. You can also get more info on Route and how it works here.
PLEASE UNDERSTAND THAT AFTER YOUR PACKAGES LEAVE OUR PREMISES WE ARE NO LONGER RESPONSIBLE FOR LOST OR STOLEN PACKAGES THIS IS WHY WE OFFER INSURANCE FOR CONVENIENCE AND YOUR ITEMS WILL BE REPLACED 100%
I entered the wrong shipping information. What can I do?
If the wrong mailing address was entered at check-out, please email us immediately to correct the shipping address before shipping out your package. Please understand that if you email us after your package has shipped, we are unable to assist you at this point. In this case, we recommend contacting your local USPS office and request assistance on the matter. The best way to avoid this situation is by double-checking your mailing address BEFORE you complete your order.
I still have questions regarding shipping. Who can I contact?
If you still have questions, please feel free to email us directly at email@example.com or contact us here.