We are still shipping. Due to COVID-19 there might be delays on shipping due to customs taking longer to process packages coming out of the country, as you all know everything is made in Mexico. We are trying our best to ship items in a timely manner as usual. We are taking precautions when packaging and shipping your items to protect our customers. Thank you for your patience and understanding. STAY SAFE!
Once you have successfully placed your order at Jnls Boutique we will work hard to make sure your order is processed as soon as possible.
How much does shipping cost?
We charge $7.99 flat rate for all domestic orders. Sorry, but we do not ship internationally at this time.
When will my order be shipped and how long will it take to arrive?
PLEASE ALLOW 3-10 business days to process your order (excluding U.S. holidays). Please allow an additional 3-10 business days for your package to be delivered. You will receive an email with your shipment confirmation once we create a label for your order.
*We do not ship on the weekends
Please Note: There may be delays in shipping times during holidays, peak shopping days, and promotional sales. We will try our best to make sure every customer receives their package in a timely manner.
TRACK YOUR PACKAGE
Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left Jnls Boutique
LOST OR STOLEN PACKAGES:
We are not responsible for lost or stolen shipments, please contact your local post office. Any packages returned to us as non-deliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered.
Can I have my item delivered to a P.O. box?
Unfortunately, we cannot deliver to P.O. boxes at this time. Please note that even though at check-out you are allowed to enter a P.O. Box, we will not be able to ship your order, we need an actual street mailing address. By entering a P.O. Box at check-out will only delay your order.
What shipping company do you use to deliver packages?
Packages are mailed out using USPS standard mail services unless otherwise noted.
Do you offer shipping insurance for my package?
Since there is a lot of porch piracy, we decided to team up with Route Insurance. Route offers you the possibility of protecting your package in the case it gets lost, stolen or damaged. Here is how it works: when you go to your cart, you have the opportunity to opt-in or opt-out of Route. If you were to opt-in, then the cost is $.98 for any order below $100.00. For orders above $100.00, there is a 1% charge of the cart value. Once you place your order, you will receive an email directly from Route with instructions on how to make a claim with them directly. You can also get more info on Route and how it works here.
PLEASE UNDERSTAND THAT AFTER YOUR PACKAGES LEAVE OUR PREMISES WE ARE NO LONGER RESPONSIBLE FOR LOST OR STOLEN PACKAGES THIS IS WHY WE OFFER INSURANCE FOR CONVENIENCE
If you still have questions, please feel free to email us directly at firstname.lastname@example.org or contact us here.